Refund Policy
Refund Policy
Last Updated: 10/03/2025
At GrandBuses, we strive to provide reliable and high-quality bus rental services. This Refund Policy outlines the terms and conditions for cancellations and refunds.
1. Cancellation Policy
Customer-Initiated Cancellations:
- Cancellations made 7 days or more before the scheduled trip will receive a full refund.
- Cancellations made 3-6 days before the trip will receive a 50% refund.
- Cancellations made less than 48 hours before departure are non-refundable.
Company-Initiated Cancellations:
If GrandBuses cancels the booking due to unforeseen circumstances (vehicle breakdown, driver unavailability, etc.), customers will receive a full refund or an option to reschedule.
2. Refund Process
Refunds will be processed within 7-10 business days after approval.
The refund will be credited to the original payment method.
Any transaction fees incurred during booking may be deducted from the refund amount.
3. No-Show Policy
If the customer fails to show up at the designated pickup location without prior cancellation, no refund will be issued.
4. Partial Refunds
If a trip is cut short due to unavoidable reasons (e.g., weather conditions, government restrictions), partial refunds may be provided at the company’s discretion.
5. Contact Us
For any refund-related queries, please contact us:
- Netaji Subhash Marg, New Delhi 110002, Delhi, India
- grandbuses@gmail.com
- +91 7011611411